Shipping Info Issue

Thanks for your order. We are sorry for the shipping problem. You will receive a shipping confirmation after your order shipped. The package is on the shipping way. But you will not be able to track it and when you track it the system will tell you that status update is not yet available on your package. The reason that you could not be able to track your order, and the shipping system show that label created, not in system is due to COVID-19, the shipping information will update after the package arrive at local post office. This usually need 10-15 days you could track it during this special period. So please wait for a few days to track here https://www.usps.com/ or https://www.17track.net/en.

 

COVID-19

In our experience, you could receive your order within 9-19 working days after it has been shipped, but due to COVID-19, your order will be delayed 3-7 days. Finally, please do not worry, we are legal and real company, we also indeed shipped your order.

We would like to remind and reassure our amazing girl gang that we are still open and operating as usual. All orders will continue to be packed and shipped with the greatest care for your health and safety. All freight and logistics are running with delay 3-7 days. We have also extended our returns period to 30 days to give you a bit more time to get to the post office.

We want to take a moment to update you on the practices and policies that Luluautumn have in place to deal with the ever-evolving COVID-19 outbreak.

Our online store continues to operate with the safety and health of our team and customers as our number one priority. We can assure you that our team are following strict cleaning and hygiene practices including:

  • social distancing
  • frequent hand washing
  • using hand sanitiser and
  • disinfectant wipes & spray on a regular basis 

We are actively following the World Health Organisation guidelines to ensure that all necessary steps are taken to protect our community.

We understand that these are difficult times for all and so we will continue to be here to bring as much joy and positive energy as possible. We’re focused on making you look and feel your absolute best (even in self isolation), and that includes keeping in mind the safety and health of our Luluautumn community. 

Thank you for your continued support, small businesses need you now more than ever. We hope you are staying safe and healthy.

Love & the Luluautumn team xx

 

If you have any question pls mail to service@luluautumn.com in your free time.

 

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