Please notify that your receiving time include processing time and shipping time. The former may cost 1-5 working days, the later may cost 6-15 working days. (not including Sundays)

If you have payed an expedited shipping, please email us your expected receiving time, so we can dispatch the item in time.

Note: the shipping time will be affected by public holidays, destination countries(especially shipping addresses outside USA or Canada), bad weather and international couriers.

Your shipping confirmation will be received only when your items are fulfilled. Please leave your correct email box so that we could send you tracking number and website to check once your order is dispatched.

Receiving time = processing time + shipping time.

1) Processing time:1-5 Working Days

2) Shipping time and freight: 


United States

 

 

 

Shipping Methods

Order Amount 

Freight   

Carriers

Standard Shipping(8-15 BUSINESS DAYS)

$0 and up

Free

USPS/e-packet

 Expedited Shipping(6-9 BUSINESS DAYS)

 $0 and up

 $12.99

 DHL

Canada

 

 

 

Shipping Methods

Order Amount  

Freight            

Carriers

Standard Shipping(8-15 BUSINESS DAYS)

$29 and up

Free

 E-packet

 

 

 

 

Europe

 

 

Shipping Methods

Order Amount

Freight

Carriers

Standard Shipping(7-12   BUSINESS DAYS)

$29 and up

 Free

 E-packet

Expedited Shipping(6-9   BUSINESS DAYS) $0 and up $12.99

Australia

 

 

 

Shipping Methods

Order Amount 

Freight            

Carriers

Standard Shipping(8-12 BUSINESS DAYS)

$29 and up

Free

 

 Expedited Shipping(6-9 BUSINESS DAYS)

$0 and up

$12.99

 

The Rest Of The World

 

 

 

Shipping Methods

Order Amount

Freight 

Carriers

Standard Shipping(8-15 BUSINESS DAYS)

$29 and up

Free

E-packet

Expedited Shipping(6-12 BUSINESS DAYS)

$29 and up

$19.99

DHL/Fedex



3) For delivering successfully, we suggest you leaving your correct email box and mobile number during checkout process. Unsuccessful delivery caused by blank mobile column can not be compensated.

4) PO Boxes is not accepted if you choose express shipping . Your address should be detailed enough, even include apartment or unit number.

5) Nondelivery caused by wrong delivery address or no rely to pickup notification sent by our customer service specialist  in 3 business days and other personal reasons will not be taken by Luluautumn.com.

6) Your order can be tracked in details only when it arrives in your country's facility. Especially for standard shipping, kindly allow 8-15 working days of shipment to your address, even possible " not found ". Thanks for your patience.

7) Receiving time  can take longer than expected date due to invalid address,  Customs clearance procedures or other causes.

If you had any question, please contact our customer service: service@luluautumn.com.

Since we have too many emails to deal with everyday, your email may be replied in 24 hours. Thank you for your patience and understanding.

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